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Signs of Untrustworthy Websites

  1. Little Information about the website and who is behind the website
    1. Websites without an about page or a lack of detail in the about page making visitors feel impersonal and thus less trustworthy
    2. No contact information makes users think the website is hiding something
  2. Private Domain Name Registration
    1. Many websites have their domain name information hidden from the public, this makes the website look suspicious
  3. Poor Privacy Policy
    1. Websites that clearly do not discuss what they do with a users information will drive away the security conscious visitor
    2. 25% of people didn’t purchase anything online for fear their information would be misused or stolen
  4. Substandard Content
    1. Unprofessional website design. Often a websites trustworthiness is determined immediately by the websites design
    2. Signs of poor design include:
      1. spinning or blinking text
      2. low quality images
      3. flashing letters
      4. tiny fonts
      5. unlear navigation
      6. to many colours
  5. Infrequently updated content
    1. Issues such as broken links
    2. Looking abandoned and no longer in business
    3. No recent activity or articles
  6. To many ads
    1. Visitors are unlikely to trust a website with too many popups or a crowd of advertisement text on the screen
  7. Load Time to Long
    1. Websites that take a long time to load frustrates the user and comes across unprofessional. Visitors may think the business behind the website don’t know what they are doing

Ways to Increase your Trust

  1. Humanise the site:
    1. Have a robust about page – include pictures of the team for example
    2. Offer detailed contact information – make sure the basics are covered, email, phone, socials
    3. Users don’t connect with websites they connect with the people behind them
  2. Don’t hide who owns your domain – use your businesses public information
  3. Be aware of the visitor’s privacy – users care about their privacy
    1. A good policy is to only collect customer information that relates to your service
    2. Do no share a customer’s information with third parties
    3. Users care what you do with their information use it wisely or risk losing their trust
    4. Have a prominent privacy policy, don’t overly complicate it, most users just like to know you have one
  4. Provide great content – Professional website design
    1. A website that looks professional will go a long way to gaining a visitor/users trust
    2. Keep your website uncluttered
    3. Make navigation easy
    4. Break up pages of text with quality images
    5. Use colours well
    6. 40% of users will not return if they have a negative experience
    7. Proofread your copy, check for grammar and spelling issues
  5. Shorten loading time
    1. Optimise images – reduce sizes
    2. Reduce page overheads
    3. Get a faster hosting package
  6. Take advantage of social media
    1. People tend to trust what they read/write about each other on social platforms
  7. Ask for and publish testimonials
    1. Visitors who have used your services or product and provides a written or video testimonial will massively increase the trustworthiness of your website / business in the eyes of other visitors.
    2. Ensure to include name, photo, business name to ensure it looks legitimate.

If you need help with your website contact us on 02 8011 3737 or email hello@chevrontechnologies.com.au and setup a time to connect you with technology today. We are your local Website Support and Website Development business in the Campbelltown & Macarthur region.

Before we perform a single task, our experts complete a backup of your website to ensure that it’s fully protected and can be restored

WordPress Development

Get your websites back-end sorted right. Select from any of the categories below. Each bullet represents one credit. Click here for the full catalogue of services.

Including:

  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.

Install, activate or update a Plugin

  • Install and activate one custom plugin, purchased plugin or plugin from the WordPress catalog
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard

>> You must specify which plugin(s) to update.

  • Manually update one plugin

>> Example: A specific version provided to us by uploading it to the hosting account

>> If none are specified, we will update the currently active theme

  • Manually update one theme

>> Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix WordPress plugin issues

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a plugin related error

Config file changes

  • Enable a specified PHP module installed on the Hosting
  • Modify the value of a PHP setting
  • Enable or disable debug mode
  • Disable Cache
  • Remove the FTP prompt when installing or updating a plugin
  • Update database connection information in WordPress configuration
  • Reconnect a WordPress database and files

Unable to log in to WordPress

Troubleshoot and fix WordPress image issues

Troubleshoot and fix 404 error, broken links, or redirect issues

Troubleshoot and fix WordPress core file errors

Troubleshoot and fix a WordPress White Screen of Death

Troubleshoot and fix a WordPress internal server error

Troubleshoot and fix a contact form issue

Theme Maintenance

Tasks include making sure your website looks professional. Select from any of the below items. Each one represents 1 monthly credit. Click here for the full catalogue of services.

Install, change or update a theme

  • Install and activate one custom theme, purchased theme or theme from the WordPress store
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard

>> If none are specified, we will update the currently active theme

  • Manually update one theme

>> Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix theme errors

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error

Create and activate a child theme

  • Create and activate a child theme

Customise a theme

  • Modify one of the following for a theme:

>> Header

>> Sidebar

>> CSS

>> Background

>> Menu

>> (Each modification along with one revision will consume 1 credit.)