Get your new or upgraded website now with 6 or 12 month payment plans for new websites or refreshes.

Support Plan

Service Information

So what is included in your tailored support plan? Find below descriptions for each service offering which you may include or do not include in your plan:

  • Website Support and Development: includes all technical support requests for your platform, training, redesign requests and development of your website and integrations with third parties.
  • Maintenance: includes platform core updates, add-on updates, a full monthly database and website backup securely offsite, and testing of all upgrades for compatibility or system errors.
  • Database Support: includes support of your server / platform database (MySQL) such as errors, upgrades and maintenance. Support implementing and managing MailChimp integration and creation of marketing campaigns for your business.
  • SEO: includes implementation of a SEO integration platform, keyword research, custom description and title implementation, applicable meta data, social integrations, sitemap implementation. Google webmaster, tag manager, analytics implementation. Assistance with Google MyBusiness setup. Assistance with Google Ads setup and management.
  • Content Management: includes the support of implementing, editing and removing content from your website. (**Content created by the business).
  • Ecommerce Support: includes support of implementing, maintaining and optimising your Ecommerce platform. Tasks such as adding/editing products, sales and discounts, user management and integration and support of payment and shipping gateways.
  • Monthly Google Report: A general report that overviews the performance of the website over the past month, and include any recommendations for optimisation.

Are we missing something you would like to include in your plan? Contact us for further options to configure your tailored support plan.

** Month to Month Subscription Plan

** Cancel Anytime

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What People Are Saying About Simply WordPress Sydney

Our reviews are tresures and we love to make sure you have the best possible experience with us, see what some of our happy customers have said....

“I’m giving Simply WordPress Sydney full stars. We are very pleased with the assistance Matt has given us, he is very genuine and understanding of his clients needs. We were very overwhelmed and frustrated with the mess we had, Matt stepped in and delivered amazingly with what he was given. We highly recommend his services. “

Customer Since 2017

“Matthew did a wonderful job on my website. He understood my brief and efficiently carried out my requirements to the letter. He was patient, professional and met an aggressive timeline. I highly recommend Simply WordPress Sydney for any web design needs.“

Customer Since 2018

“Matthew has been very knowledgeable and patient with setting up my husbands website and repairing mine. He is very professional and I thoroughly recommend his services if you are looking to revamp or create a new digital presence , Thanks Matt“

Customer Since 2018

Before we perform a single task, our experts complete a backup of your website to ensure that it’s fully protected and can be restored

WordPress Development

Get your websites back-end sorted right. Select from any of the categories below. Each bullet represents one credit. Click here for the full catalogue of services.

Including:

  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.

Install, activate or update a Plugin

  • Install and activate one custom plugin, purchased plugin or plugin from the WordPress catalog
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard

>> You must specify which plugin(s) to update.

  • Manually update one plugin

>> Example: A specific version provided to us by uploading it to the hosting account

>> If none are specified, we will update the currently active theme

  • Manually update one theme

>> Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix WordPress plugin issues

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a plugin related error

Config file changes

  • Enable a specified PHP module installed on the Hosting
  • Modify the value of a PHP setting
  • Enable or disable debug mode
  • Disable Cache
  • Remove the FTP prompt when installing or updating a plugin
  • Update database connection information in WordPress configuration
  • Reconnect a WordPress database and files

Unable to log in to WordPress

Troubleshoot and fix WordPress image issues

Troubleshoot and fix 404 error, broken links, or redirect issues

Troubleshoot and fix WordPress core file errors

Troubleshoot and fix a WordPress White Screen of Death

Troubleshoot and fix a WordPress internal server error

Troubleshoot and fix a contact form issue

Theme Maintenance

Tasks include making sure your website looks professional. Select from any of the below items. Each one represents 1 monthly credit. Click here for the full catalogue of services.

Install, change or update a theme

  • Install and activate one custom theme, purchased theme or theme from the WordPress store
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard

>> If none are specified, we will update the currently active theme

  • Manually update one theme

>> Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix theme errors

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error

Create and activate a child theme

  • Create and activate a child theme

Customise a theme

  • Modify one of the following for a theme:

>> Header

>> Sidebar

>> CSS

>> Background

>> Menu

>> (Each modification along with one revision will consume 1 credit.)